FAQs

1、What if an item is missing from my package?

In certain cases we may have to split your order so that you can receive some items faster. Please contact us at service@shopmintboutique.com if you are missing any items as they may have been sent in another parcel. If an item IS missing, we will either send it to you separately as quickly as possible, or if you prefer, refund you for that item.

2、I still haven’t received my package. Where is my order?

You will receive a shipping confirmation after the items have been shipping. If your estimated delivery date has passed and you haven’t received your order, please contact us (E-Mail: href="mailto:service@shopmintboutique.com">service@shopmintboutique.com ) with an explicit subject on the email title. Our customer service will solve it in 1 business days.
Enter a tracking number in the search box to check the status of a package.

In our experience shipping takes around 10-15 business days (express time will take 3-5 business days) to arrive. Please don't worry if you don't see any movement. It usually takes USPS a couple of days to update their system.

Thank you again, and I hope you’ll be happy with your purchase! If you have any questions, reply to this email or contact us at service@shopmintboutique.com

3、Why was my order divided into two or more packages?

We will do partial shipping for your order in the following conditions.
 1) Certain item need additional process time.
 2) Weight limit of customs or courier.

You will receive an email notification when each parcel is shipped or a letter about the partial shipping will be attached in the package.